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License limitations Bait & Switch

Nowhere in the sales pitch or license comparison is this 5 device limitation mentioned. It is said you can self host, but not mentioned that that doesn't mean what you think it means until you dig way down in the FAQ. You can self host… to five browsers.

You cannot access typingmind from every browser on your device, let alone every device you have. You can access it from five browsers period. And as you juggle the license between devices, it will reset your configuration and delete all of your characters every time, so you have to stay on top of constantly backing up and restoring.

This will happen even if you don't use it on multiple devices - when you switch or sometimes update browsers, or clear browser data. Or reinstall your OS. Or any other dozens of times you work through your daily flow as a developer.

In my opinion, if I pay for a self host license, then the limitation on USERS is fine. But to limit how many devices I can use? Come on now… The whole point of hosting something is to make it available to yourself wherever you are.

Also: we've been promised that we would be able to host our own sync solution but it's nowhere in sight while the dev focuses more and more on launching outrageously priced monthly team plans and brags about how wealthy he's getting on social media.

We bought your software because it WASN'T that type of a product. I'm glad the dev is doing well, but you're not going to keep customers long term with these shenanigans.

Status: Closed3 comments

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Comments3

  • Tony Dinh changed status to Closed
    Team•

    Mar 21, 2024

    There is no bait and no switch. The license limit is there to stop abusers.

    If you feel like you are a victim of any of those, just contact support with your purchase receipt for a refund and get your money back.

    • Silver Hubble

      •

      Mar 22, 2024

      Tony Dinh Interesting. In your email you said this was to protect my privacy. Which is it?

      Your software can't distinguish paid users from abusers and you don't think that is a problem. Yea go ahead and send that refund please.

    • Tony Dinh

      Team•

      Mar 23, 2024

      Sam Garfield please send an email to support@typingmind.com with your receipt for a refund.