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Cloud usage calculation suddenly off

Feature RequestSync/Backup

I try to stay below 10 MB, normally around 7-8 MB and then selectively delete chats to stay below the free-storage threshold. But now, suddenly, my usage supposedly went up to almost 13.5 MB, thus exceeding the limit.

Here is the thing: I didn't add any new chats or files. More so, I removed all files from the cloud data, and my chats are supposed to make up 13.07 MB (96.80% of total usage).

As mentioned I didn't do anything to make the storage go up. I don't use the KB Rag feature.

And here is thing: if I export all data (Chats, Folders, Prompts, Agents, Plugins, Profiles, Preferences, Model Settings, Keyboard Shortcuts, Custom Models), the resulting Json file is 8.3 MB. That is pure text with additional Json metadata fields.

Obviously, something has gone wrong in the cloud storage calculation, effectively preventing me from using the sync feature.

Status: Closed2 comments

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Comments2

  • Sapphire Cascade

    •

    Jun 12, 2025

    Thanks for the increase.

    I’m specifically referring to Settings → Cloud Sync & Backup → Manage → Cloud Data → Chats. This concerns only the plain-text chat messages, not the files listed under the neighboring tab. I’m pointing out the discrepancy between the full-export JSON size (8.3 MB total, containing all text chats among other text-related things) and the chat-usage figure shown in the Cloud Data section.

  • Ngoc Nguyen changed status to Closed
    Team•

    Jun 12, 2025

    We’ve already increased the free cloud storage limit to 50MB for all users.

    Please note that the exported file does not include your uploaded files or generated images — it only contains the file links. This may explain the difference in size between your export file and the storage usage shown in the app.